The other week I was keen to get some new place mats for our lovely new dining room table, I was really busy at work so nipped down Myers (department store) Home furniture shop which was very close to my work. There was the cream faux leather ones I wanted, so I grabbed an assistant as I could see them on display, but no where to buy. I was told I needed to go to the main store which was 2 blocks away. I wasn’t best pleased, (and told them) but off I went, across 2 blocks, up a few floors and into the home-ware department. They didn’t have them, so I asked if they had the cream faux leather ones, I got the usual, if its not out there, we don’t have them. Can they let me know when they’ll next be getting an order? No. Can they order them in for me? No. By this time I was really cross so told them that Id already come from the other store and had now spent over 30 minutes on a fruitless treck around the city.
I got back to work and emailed a complaint form off to them via their website. Didn’t really think too much about it, I was just venting really – not really a complaint, I was just peed off cos I still didn’t have any place mats. Anyway, that afternoon I get an email from the regional manager saying how she was disgusted with the service I had received, she’d checked and the mats I wanted were being dis-continued. But she had sent someone to the store, rounded them all up and seeing as they were ex display, they couldn’t sell them to me, but if I gave her my works address, she’d get them delivered to me! I was gob smacked, and quickly gave her my works address. The next day 2 packs of place mats arrived with a note of apology. It was only when I got them home that I realised they should have cost nearly $90!!! (that’s about 50 quid) The funny thing is, if they’d only had the price on them, I would never have gone on to buy them! Imagine spending that on place mats. Anyway, they look great on our dining room table.
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